Returns & Exchanges

Vita Nova Cigar Co. guarantees your complete satisfaction on every product we sell and want you, the customer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 14 days of receipt of your order. If you need to return an item, please send INSURED via UPS, or parcel post to our shipping address of:

Vita Nova Cigar Company, 201 Toussaint Landing Drive, Dardenne Prairie Missouri 63368, United States

Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately at +1 (636) 696-6131. We will promptly arrange for it replacement. For international shipments we will inform you of your return address.