Terms & Conditions

GENERAL

Welcome to Vitanovacigars.com (from here on known as "VN". Before you use the VN site (the "Site"), please read the following basic terms that govern your use of the Site. By using the Site, you agree to follow and be bound by these terms (the "Agreement").

We may from time to time change the rules that govern your use of the Site. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed. We may change, move or delete portions of, or may add to, the Site from time to time including, but not limited to, content and equipment and/or software needed for access or use.

COPYRIGHTS, TRADEMARKS AND INTELLECTUAL PROPERTY

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, and other written materials that are part of the Site are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by VN The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by VN.

All other trademarks, service marks, product names and company names or logos appearing on the Site are the property of their respective owners. Any use of such trademarks, service marks, product names and company names or logos, including the reproduction, modification, distribution or republication of same without the prior written permission of the owner of same, is strictly prohibited.

The materials on the Site, and the Site as a whole, are intended solely for personal, noncommercial use. You may download or copy the downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the materials on the Site, the Site as a whole, or any related software without the prior written permission of VN. Further, you may not frame any of the content, deep-link to the Site, trespass or scrape the Site with automated agents without prior written permission of VN.

DUTIES, TAXES AND LICENSES

All duties, taxes and licenses incurred while shopping at VN are the sole responsibility of the customer. VN cannot be held responsible (nor vouch) for any orders with pending taxes, duties or licenses.

SURGEON GENERAL WARNING

Cigar smoking is not a safe alternative to cigarettes. Cigar smoking can cause lung cancer and heart disease. Cigar smoking can cause cancers of the mouth and throat, even if you do not inhale. Cigar smoking increases the risk of infertility, stillbirth and low birth weight. Cigars contain and produce chemicals known to The State of California to cause cancer, birth defects and other reproductive harm.

MINOR COMPLIANCE

VN will not sell products to anyone under the age of 21, nor will it sell cigarettes. VN cannot be held responsible for minors purchasing products with a guardian credit card. By using the Site, you agree that you are at least 21 years of age.

ANCILLARY COMPUTER EQUIPMENT AND SERVICES

You are responsible for and must provide all computer, telephone and other equipment and services necessary to access the Site. In addition, you are responsible for any access charges incurred through on-line services, telephone companies, or Internet service providers used in obtaining access to the Site.

LEGAL COMPLIANCE

You shall use VN for lawful purposes only. You shall not transmit through VN any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law. We reserve the right, in our sole discretion, to refuse to produce goods and/or to terminate your access to VN for any breach of this provision or any other provision of this Agreement.

WARRANTY / DISCLAIMER OF LIABILITY

YOU ACKNOWLEDGE THAT USE OF OUR SITE IS AT YOUR SOLE RISK. THE SITE IS NOT WARRANTED TO BE ERROR FREE OR UNINTERRUPTED, AND THERE IS NO WARRANTY AS TO THE RESULTS OBTAINED THROUGH USE OF THE SITE. THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THE SITE, AND THAT VN SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THE SITE.

Our liability to you, if any, shall not exceed the total of the invoice for services and products provided on the transaction in dispute. We shall not be liable for indirect, incidental, consequential, reliance or special damages for harm to business, lost profits, lost savings or lost revenues, whether or not we have been advised of the possibility of such damages. We shall not be liable for any damage that you may suffer arising out of use, or inability to use, the services or products provided hereunder unless such damage is a caused intentional act of VN We shall not be liable for unauthorized access by third parties to your transmission facilities, premises or equipment or for unauthorized access to or alteration, theft, loss or destruction of users network, systems, applications, data files, programs, procedures, or information through accident, fraudulent means or devices, or any other method. These limitations of liability shall apply regardless of the form of action, whether in contract, warranty, strict liability or tort, and shall survive failure of an exclusive remedy. The provisions of this paragraph will survive any sale completed with you and any change or elimination of this Agreement and/or the Site.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless VN against all damages, claims, liability, costs, and expenses, including but not limited to reasonable attorneys fees, arising out of violation of any of the provisions of this Agreement by you or anyone accessing VN under your account.

RETURNS

Keeping you happy is our number one priority. Returns are easy – if you are not satisfied with your purchase, you may return the item to our warehouse within 10 days of receipt of your order for an exchange, credit, or refund. Returns take up to 10 business days from receiving a return to process. Before returning the item, please contact Oliver@vitanovacigars.com and let us know what item you are returning and why. 

Shipping Information

  • VN does not sell products to anyone under the age of 21.
  • VNdoes not ship products to Utah or Hawaii.
  • Due to Maryland State regulations, we cannot ship little cigars to Maryland residents.
  • Due to Washington State regulations, we cannot ship little cigars or loose tobacco to Washington residents.
  • Shipments to Colorado residents are subject to Total Retail Delivery Fees of $0.27 per sale.
  • Shipping delivery times are estimates and are not guaranteed unless otherwise noted.
  • Certain items, such as over-sized merchandise, may require additional shipping charges.
  • Any such charges will be noted during the checkout process prior to submitting your order.

Shipments are processed Monday through Friday, excluding holidays. 

Business days for shipping carriers are Monday through Friday, excluding holidays observed by that carrier. 

Privacy Policy for Vita Nova Cigar Company

At Vita Nova, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through our website and services. By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this policy.

1. Information We Collect:
1.1. Personal Information: We may collect personal information, such as your name, email address, phone number, and shipping address when you place an order or interact with our website.
1.2. Payment Information: To process your orders, we collect payment information, including credit card details or other payment methods, which are handled securely through trusted third-party payment processors.
1.3. Log Data: When you visit our website, we automatically receive and record certain information in our server logs, including your IP address, browser type, and referring/exit pages. We use this information to analyze trends, administer the site, and track user engagement.

2. Use of Collected Information:
2.1. Personal Information: We may use your personal information to process and fulfill your orders, communicate with you regarding your purchases, and provide customer support.
2.2. Marketing Communications: With your consent, we may use your email address to send you promotional materials, updates, and newsletters. You can opt-out of receiving marketing communications at any time.
2.3. Analytics and Improvement: We use collected information to analyze website performance, understand user preferences, and improve our products, services, and overall customer experience.
2.4. Legal Compliance: We may disclose your personal information if required by law or in response to valid legal requests by public authorities.

3. Information Sharing:
3.1. Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering orders. These service providers are bound by confidentiality agreements and are only authorized to use your information as necessary to perform their services.
3.2. Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the acquiring entity, subject to the same privacy protections as outlined in this policy.
3.3. Protection of Vita Nova and Others: We may disclose personal information to enforce our terms of service, protect our rights, or investigate fraud, security breaches, or violations of applicable laws or regulations.

4. Data Security:
4.1. We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute data security.
4.2. If you create an account on our website, it is your responsibility to maintain the confidentiality of your login credentials.

5. Third-Party Websites:
Our website may contain links to third-party websites. This Privacy Policy applies only to Vita Nova's website and services. We have no control over and assume no responsibility for the privacy practices or content of these third-party websites.

6. Children's Privacy:
Our website and services are not intended for individuals under the age of 21. We do not knowingly collect personal information from children. If you believe that we may have inadvertently collected information from a child, please contact us immediately, and we will take appropriate steps to delete the information.

7. Changes to this Policy:
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at Oliver@vitanovacigars.com

Effective Date